Transforming Delivery for the Digital Age
In today’s world, changes have become the new “business as usual,” which poses challenges to companies of every shape and size. Major shifts that once took a decade to recognize now occur several times per year. In addition, traditional players find it hard to predict who their competitors will be, and what form future threats will take.
In order to address these rapid changes, enterprises are completely dependent upon new technologies and business processes. They also expect a distinct set of capabilities from their technology partners, including:
- End-to-end solution ownership
- Predictable, high-quality delivery
- Scalable, flexible delivery models
Amidst this backdrop, technology companies must place an equal emphasis on delivery transformation as well as technology transformation. Since the pundits and prognosticators have devoted a great deal of attention to technology transformation, let’s take a deeper look at how delivery transformation can deliver value.
While defining a roadmap for delivery transformation, IT companies should take the following key considerations into account:
- Running a business in the 2-speed world
Large enterprises have many critical business applications running on legacy systems. Since modernizing them is complex, expensive and time consuming, CIOs must run their IT operations in a balanced manner. This requires clearly defining and communicating priorities, reducing “run the business” cost and effort, and using these resources to effectively modernize and develop new systems to change the business.
- Speed to market
This is a critical aspect, considering the nature of competition in the Digital Age. The CIO and his or her team must always strive to quickly launch new products and services without compromising quality.
- First time right
With a focus on initial quality, enterprises can quickly release products while reducing maintenance cost and efforts. This savings can be used to fund modernization and new development initiatives.
- Flexibility to adopt new business processes
IT leadership must define processes where failing fast is critical — which in turn helps them quickly course correct without wasting time and money. The process must be flexible, to allow the IT team to adapt to fast-changing business needs.
- User experience
While developing or updating products and services, it is very important to keep user experience top of mind. Products that don’t deliver a rich user experience will not last long, even if they look great on paper. User experience must be taken into consideration from the very beginning all the way to product roll-out.
In order to properly address these business drivers, IT companies must shape their own strategy around the following components:
Defining New Delivery Models
While defining new models, it very important to explore changes to existing software processes, increased use of automation tools, standardizing processes and tools, and defining a global governance and measurement model.
IT companies must also define new metrics and KPIs that provide insight into business value, rather than traditional measures of process efficiency. For example, rather than simply measuring incident reductions, why not instead measure system up-time improvements instead? These kinds of metrics help associate data with business impact, enabling senior management to quickly make course corrections.
Finally, it is good idea to define a delivery model that suits the client’s needs, rather than blindly defaulting to one of the old standards. Obviously, there is benefit in employing standard practices, methodologies and toolsets, but customizing the delivery model is very important to meeting each client’s unique set of needs and constraints.
This is a crucial aspect in the transformation journey. Since it is related to behavioral change management, workforce transformation represents a complex but critical change. Today’s enterprises are seeking out Full Stack Developers proficient in multiple roles for multiple technologies across the software development lifecycle. This is not a simple change for IT organizations that are dependent on human capital.
To succeed, organizations must have a clear change management strategy, execution programs at all levels, and measurement methods. Since time to value is the gold standard for any organization, an Agile approach to behavioral change is essential — so results become apparent faster and quick decisions can be made.
Last, since these are major changes, leadership focus is the key, along with defining new leadership models such as situational leadership.
Putting it all together
As mentioned earlier, if digital transformation is the new success mantra for businesses, delivery transformation is the backbone that can make it happen. It’s time for every IT organization to define their path to delivery transformation. At Atos | Syntel, we have been transforming to meet client needs for years, and we’re eager to demonstrate how we can deliver value to your organization.
Swapneel Doshi is Delivery Head and Head of the Delivery Transformation Center of Excellence at Atos | Syntel. He has 25+ years of experience in the IT industry, with expertise handling complex transformational projects, IT consulting, services and software products.