Digital

Transforming Postal services through digitization

Transforming Postal services through digitization

Postal services need to remain competitive in the parcel delivery market, to enable cost efficiencies, and support new propositions while dealing with the inevitable growth in data volumes. To do so,...

Exiting mainframes with no-code platforms: Giving full power to the business

Exiting mainframes with no-code platforms: Giving full power to the business

Most large enterprises want to stop running their critical business applications on mainframes. The majority of resistance comes when the roadmap or the decision factory examines the timeframe and th...

Digital accessibility and inclusive design – critical to your digital transformation journey

Digital accessibility and inclusive design – critical to your digital transformation journey

Digital accessibility and inclusive design are two essential components of the digital journey. Based on my experience with clients, I feel that it is also one of the least understood aspects of the ...

Overcoming the Pandemic Uncertainty

Overcoming the Pandemic Uncertainty

According to the International Monetary Fund, the ongoing pandemic will cause the global economy to contract sharply by 3% in 2020. Lockdowns, social distancing measures and the lingering psychologic...

Reskilling in the Digital Era

Reskilling in the Digital Era

During a recent visit to Paris, a colleague and I used a translation app to communicate with a store clerk while shopping along the Champs-Élysées. It was a surreal experience to communicate so eff...

The Four Pillars of Digital Modernization

The Four Pillars of Digital Modernization

In previous articles, I have covered a number of important topics, including: What digital modernization is (and is not) The “NICE” maturity model for digital modernization What shoul...

Digital Modernization – How does it really get done?

Digital Modernization – How does it really get done?

Now that we have a clear view of what digital modernization is and is not, the question is: Who should lead these initiatives, and what should the digital strategy be? Most of the time, CIOs or C...

Digital Modernization – An evolutionary & methodical approach (Part 2)

Digital Modernization – An evolutionary & methodical approach (Part 2)

Picking up where we left off in part 1, to help understand the different stages of digital readiness, I have devised something I call the “NICE” digital maturity framework — which categorizes c...

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