It’s fair to say that technology is woven into the fabric of our day-to-day lives. It’s almost impossible to spend a day without performing at least one Google search or browsing for your Tesco s...
Postal services need to remain competitive in the parcel delivery market, to enable cost efficiencies, and support new propositions while dealing with the inevitable growth in data volumes. To do so,...
Most large enterprises want to stop running their critical business applications on mainframes. The majority of resistance comes when the roadmap or the decision factory examines the timeframe and th...
Digital accessibility and inclusive design are two essential components of the digital journey. Based on my experience with clients, I feel that it is also one of the least understood aspects of the ...
According to the International Monetary Fund, the ongoing pandemic will cause the global economy to contract sharply by 3% in 2020. Lockdowns, social distancing measures and the lingering psychologic...
During a recent visit to Paris, a colleague and I used a translation app to communicate with a store clerk while shopping along the Champs-Élysées. It was a surreal experience to communicate so eff...
In previous articles, I have covered a number of important topics, including: What digital modernization is (and is not) The “NICE” maturity model for digital modernization What shoul...
Now that we have a clear view of what digital modernization is and is not, the question is: Who should lead these initiatives, and what should the digital strategy be? Most of the time, CIOs or C...