Picking up where we left off in part 1, to help understand the different stages of digital readiness, I have devised something I call the “NICE” digital maturity framework — which categorizes c...
As traditional barriers to entry fade, companies look to modernize using digital tools and advanced — but proven — technologies. This makes digital modernization a critical part of a company’s ...
From time to time, nearly every one of us has experienced an erroneous or fraudulent charge on our credit card. After calling customer service or filing an online complaint, the credit/debit card c...
Personalisation and implementing a customer-centric strategy are the key themes in banking today. You won’t be surprised to know that this is not a new phenomenon; customer centricity has underpinn...
In modern, globally distributed development practices, Agile development teams are expected to quickly deliver code that not only compiles, but also adheres to multiple guidelines and compliance fa...
Agile is all the rage, and many organizations are tempted to implement Agile in their projects without fully understanding what types of projects work best, what the Agile methodology can support, an...
